In an open-floor office in the Philippines, an army of people stare at computers full of Whispers. There are 130 people to be exact, each skimming twenty posts at a time on their PC screens. They click and click and click, flagging Whispers here and there to be deleted or elevated to the company’s San Francisco team.
This is how content moderation works for the world of anonymous apps, and it all happens under the roof of one outsourcing firm called TaskUs. It’s labor intensive and it’s a massive, expensive endeavor. Whisper has used a TaskUs team in the Philippines for two years, since the company’s earliest beginnings, but now it’s not the only anonymous app doing so.
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