Earlier this year, I wrote about how mobile companies are innovating with new methods of communication to their players. Mobile app developers are able to connect with their users easier than ever before! So I wanted to know: How do the players themselves feel about that? I polled 2000 users of Family Guy: The Quest for Stuff get their opinion on how mobile companies provide help & support.
1. Players rely on each other more than developers
When asked how they look for mobile game help, a staggering majority said that they check online communities first. This points to an ironic fact: Mobile gaming companies are not the authority on their own games. Players instinctively search community forums and player-to-player resources for answers, because they feel that?s where the best database exists. The easiest way to keep that traffic in your app is to provide an excellent FAQ that keeps players informed.
The results also show that players don?t like emailing…
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